Contact

Get in Touch

Mardy.me
Brambly Hedge
Dereham Road
Colkirk
Norfolk
NR21 7NQ
United Kingdom

T: +44 (0)1328 854213 
E: info@mardy.me

Company registration No: 11171822

Please use our address for any written correspondence and returns.

Online Enquiry Form

My Order FAQs

Please read our My Order FAQs before sending us a message.

Do I have to pay for delivery?

Shipping is Free to any UK address.

We charge a Flat Rate of £4.20 per order to EU countries.

Can I change my order?

If you have made a mistake with your order, please contact us as soon as possible either by phone or by email. If your order has not yet been packed, we will do our best to make any amendments. There is no guarantee, however, and once the order has been dispatched we are unable to change any address details.

When will I receive my item(s)?

All our orders are processed within 24 hours of receipt and then dispatched First Class by Royal Mail and should be delivered to you within 1 to 3 working days of dispatch.

Will I receive a confirmation email?

You will receive a PayPal confirmation email which is generated automatically. One of the Mardy Team will also send you a confirmation email within 24 hours of your order. If you have not received one, please do not hesitate to get in touch and we will be happy to help.

What should I do if my order does not arrive?

If you have not received your order within 4 days of placing it with us please contact us via phone or email.

What payments are accepted?

We use PayPal as our Payment Gateway

You can make payment using a PayPal Account OR nearly all debit/credit cards as you DO NOT need a PayPal Account to make a purchase.

Returns FAQs

Please read our Returns FAQs before sending us a message.

How long do I have to return an item?

We want you to be happy with your purchase, so we offer a 14 days returns/exchange policy for items that are unworn and in perfect condition.

Do I have to pay to return an item?

Unfortunately, we cannot cover the cost of returns as we are a very small independent business, but we will cover the cost of posting out an exchange.

How do I return an item?

Please return your unworn item to:

RETURNS – Mardy.me, Brambly Hedge, Dereham Road, Colkirk, Norfolk, NR21 7NQ, United Kingdom

Once we receive your returned item, you will either be refunded or have your new item sent out within 2-3 working days. Please note that refunds can take up to 10 working days to show on your account.

POSTING YOUR RETURN
The UK – If you are returning an item(s) please complete the returns form and place it with your items(s) in the same packaging you received them if you can.

For the UK, please use the Post Office 2nd Class service and get a receipt to prove postage as any items not received due to loss cannot be refunded without proof of postage.

DO NOT USE SIGNED FOR SERVICE. If an item is being returned due to a fault, we will refund you the cost of postage to us – up to a maximum of £2.90.

For returning from anywhere outside of the UK, please make sure that you include “RETURNS DEPARTMENT” in the address and declare the goods as returns to the postal company. Doing this will make sure that your return isn’t delayed at UK customs. WE CANNOT OFFER EXCHANGES for customers outside of the UK but we will refund you the cost of the item.

How do I know if you’ve received my return?

It can take up to 10 working days for a refund or exchange to be processed, once it has been processed by us you will receive an email confirming the return and / or dispatch of the exchange. We do not send emails confirming when the parcel is received however you can track its progress by using the 14-digit code on your proof of posting receipt.

How long does it take to receive a refund?

It can take up to 10 working days for a refund or exchange to be processed, once it has been processed by us you will receive an email confirming the return and / or dispatch of the exchange.

Can I exchange an item?

The UK – If you wish to exchange an item(s) Please complete the exchanges section on the returns form and place it with your items(s) in the same packaging you received them if you can.For the UK, please use the post office 2nd Class service and get a receipt to prove postage as any items not received due to loss cannot be exchanged without proof of postage. DO NOT USE SIGNED FOR SERVICE.

WE CANNOT OFFER EXCHANGES for customers outside of the UK but we will refund you the cost of the item.

Click link for full details of our Delivery & Returns Policy