Contact

Shipping is Free to any UK address.

We charge a Flat Rate of £4.20 per order to EU countries.

If you have made a mistake with your order, please contact us as soon as possible either by phone or by email. If your order has not yet been packed, we will do our best to make any amendments. There is no guarantee, however, and once the order has been dispatched we are unable to change any address details.

All our orders are processed within 24 hours of receipt and then dispatched First Class by Royal Mail and should be delivered to you within 1 to 3 working days of dispatch.

You will receive a PayPal confirmation email which is generated automatically. One of the Mardy Team will also send you a confirmation email within 24 hours of your order. If you have not received one, please do not hesitate to get in touch and we will be happy to help.

If you have not received your order within 4 days of placing it with us please contact us via phone or email.

We use PayPal as our Payment Gateway

You can make payment using a PayPal Account OR nearly all debit/credit cards as you DO NOT need a PayPal Account to make a purchase.

Please see our Privacy Policy

We want you to be happy with your purchase, so we offer a 14 days returns/exchange policy for items that are unworn and in perfect condition.

Unfortunately, we cannot cover the cost of returns as we are a very small independent business, but we will cover the cost of posting out an exchange.

Please return your unworn item to:

RETURNS – Mardy.me, Brambly Hedge, Dereham Road, Colkirk, Norfolk, NR21 7NQ, United Kingdom

Once we receive your returned item, you will either be refunded or have your new item sent out within 2-3 working days. Please note that refunds can take up to 10 working days to show on your account.

POSTING YOUR RETURN
The UK – If you are returning an item(s) please complete the returns form and place it with your items(s) in the same packaging you received them if you can.

For the UK, please use the Post Office 2nd Class service and get a receipt to prove postage as any items not received due to loss cannot be refunded without proof of postage.

DO NOT USE SIGNED FOR SERVICE. If an item is being returned due to a fault, we will refund you the cost of postage to us – up to a maximum of £2.90.

For returning from anywhere outside of the UK, please make sure that you include “RETURNS DEPARTMENT” in the address and declare the goods as returns to the postal company. Doing this will make sure that your return isn’t delayed at UK customs. WE CANNOT OFFER EXCHANGES for customers outside of the UK but we will refund you the cost of the item.

It can take up to 10 working days for a refund or exchange to be processed, once it has been processed by us you will receive an email confirming the return and / or dispatch of the exchange. We do not send emails confirming when the parcel is received however you can track its progress by using the 14-digit code on your proof of posting receipt.

It can take up to 10 working days for a refund or exchange to be processed, once it has been processed by us you will receive an email confirming the return and / or dispatch of the exchange.

The UK – If you wish to exchange an item(s) Please complete the exchanges section on the returns form and place it with your items(s) in the same packaging you received them if you can.For the UK, please use the post office 2nd Class service and get a receipt to prove postage as any items not received due to loss cannot be exchanged without proof of postage. DO NOT USE SIGNED FOR SERVICE.

WE CANNOT OFFER EXCHANGES for customers outside of the UK but we will refund you the cost of the item.